ATXchange does not facilitate payment for items in any way. ATXchange acts only to connect buyers and sellers of used assistive technology equipment. All transactions are between the buyer and the seller and are entered into at their own risk.
There are many options available when paying for items found on ATXchange. Payment can be made with Check, Money Order, Credit Card, or Online Payment service. We do not recommend paying with cash unless you are meeting the seller face-to-face and receive a receipt.
An online payment service is generally the easiest and safest method of payment. With this method you make your payments to the seller through a third party, such as PayPal or Google Checkout without the seller ever seeing your credit card or bank account number. These services make your payment for you and have limited guarantees against fraud and unauthorized withdrawals.
For sellers that do not accept online payment methods, personal checks, cashiers checks, or money orders are the next best option. Many sellers will not accept personal checks, as they are liable for any costs if you check should bounce. In this situation, a cashiers check or money order may be a more acceptable option, as they are guaranteed by the bank they are drawn on. Always remember to get a receipt.
Please be aware that paying by these methods may cause a delay in receiving your item. These methods are also less safe than using an online payment service. Many sellers will not ship your item until payment is received. Because the seller receives your payment before shipping the item it can be very difficult to recover your money in cases of fraud. You are trusting the seller to deliver your item as promised. ATXchange is not responsible for any products that are not delivered. Any failure to deliver a product you have paid for should be directed to the police or other proper authorities.
Assessing Condition of Items
Make sure you are aware of the condition of the item before making a payment. Is it sturdy enough to support your full weight? Is anything loose, bent, or otherwise defective? Does it come with the original instruction manual? A reputable seller should be able to email you photographs of the product or provide a detailed description including any potential defects or damages. Some sellers will give limited information about the item for sale. Do not hesitate to contact them for more information. You should not make a purchase unless you are confident you have a clear understanding of the condition of the item. Although it is not always possible, it is best to see the product in person before making any payment.
Shipment of Items
Shipping items can be extremely costly. It is important to consider this when purchasing any item through ATXchange. Is shipping included in the price listed? Is there a similar product available that is located close enough to your home that you could pick it up? Would it be cheaper to buy a more expensive product that you can pick up or a less expensive item that you have to pay to ship? Asking yourself these questions will help you decide if the product and price are right for you.
Many of the guidelines which apply to buying items on ATXchange also apply to selling.
When selling an item it is important to think about what forms of payment you are willing to accept. If you will be selling multiple items on ATXchange, or buy and sell items at other websites, it may be in your best interest to set up an account with an online payment service such as PayPal or Google Checkout. These services will handle all transactions for you and will instantly transfer any payments directly to an account of your choice, bank or credit. They charge a small fee for every selling transaction you complete; purchasing transactions are usually free. Online payment services are generally the safest and easiest way to buy and sell items online.
Others options for receiving payment include cash, personal check, cashiers check, or money order. Cash is only an acceptable method of payment in the case of face to face transactions. Checks can be sent through the mail, and are a better option if the item is being shipped. You may wish to only accept cashiers checks or money orders as they are guaranteed by the bank or company they are drawn from. Personal checks are not guaranteed and you will be liable for any fees that might be incurred if the check bounces.
Do not ship any item until you have received payment.
Communicating Condition of Items
Please describe the condition of any items you are selling as accurately as possible. The more information the potential purchaser has, the more likely they are to contact you about the item. If you have access to a digital camera or image scanner you may wish to have pictures of the item available to email purchasers upon request. Please remember that even “free” items may involve considerable time, effort and cost for a purchaser to pick up or have shipped. A purchaser is more likely to make this investment if they feel they are making an informed decision.
Shipment of Items
Shipping items can be costly and involves a time investment on the part of the seller. It is the seller’s decision whether they are willing to ship an item or will list it as pick-up only. If the seller chooses to ship items they should indicate on the item page who will pay the shipping costs and the approximate cost of shipping.